Pimple Milakh, Pune 

+91 788 8000 951

Opening : Mon-Fri 08:00 – 20:00

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FAQ

FAQ

Primera Services ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

Payment

What are the payment options which Primera Services provides me?

At Primera Services you can shop with any of the following options

Visa, Mastercard and American Express Credit Cards.
Debit card for more than 50 banks.
Credit Card EMIs (with such banks that participate as on the date of transaction)
Primera Services Gift Cards and Vouchers
Wallets
Do you offer Payment on Delivery options (Cash / Card)?

No, at this point in time, we do not offer cash on delivery/card on delivery as payment options.

How do I buy an Primera Services product on EMI?

You can buy an Primera Services product with EMIs using EMI on Credit Cards. 

What should I keep handy for my online transaction?
For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / online authorization code (“OAC”).
For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.
Is it safe to use my credit card, debit card?

Absolutely. Shopping with Primera Services is completely safe. Transactions with Primera Services are via the industry leading payment gateways, which are VeriSign Secured® as well as PCI compliant.  The Payment gateways are compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

Does Primera store my card or account information?

Primera does not collect or store your account information at all.

Will I be asked to share card information, account information or passwords over phone or email?

The Primera Services team will never request you to share any of your payment details over email or over phone.

How will transactions on Primera Services appear on my Credit Card / Bank statements?

All transactions on Primera will be under the heading of Primera Services Home Decor Solutions Pvt Ltd on your Credit Card / Bank statements.